Last updated: [date :08/02/2026]
At Virenu, customer satisfaction is our top priority. Please read our Cancellation & Returns Policy carefully before making a purchase.
🔁 Order Cancellation
- Customers may cancel their order within 24 hours of placing it or before the order is shipped, whichever is earlier.
- Once the order has been shipped, it cannot be cancelled.
- To request a cancellation, please contact us at [support@virenu.com] or call [Customer Support Number] with your order details.
Refund for cancelled orders will be processed within 5–7 business days to the original mode of payment.
📦 Returns Policy
We accept returns under the following conditions:
- The product must be returned within 7 days of delivery.
- The item must be unused, unwashed, and in original condition, with all tags, packaging, and accessories intact.
- Returns are accepted only if the product is:
- Damaged
- Defective
- Incorrect item delivered
To initiate a return, email us at [support@virenu.com] with:
- Order ID
- Reason for return
- Clear images or video of the product (if damaged/defective)
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse or negligence
- Items returned without original packaging or tags
- Perishable goods, personal care items, or customized products (if applicable)
💰 Refund Policy
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
Refunds will be credited to:
- Original payment method, or
- Store wallet (if applicable)
🚚 Return Shipping
- If the return is due to a damaged, defective, or wrong product, Virenu will bear the return shipping cost.
- For other approved returns, return shipping charges may be borne by the customer.
📞 Contact Us
For any questions regarding cancellations, returns, or refunds, please contact:
Virenu Customer Support
📧 Email: support@virenu.com
📱 Phone: [91+7219034735]
🕒 Working Hours: Monday – Saturday, 10 AM – 6 PM